Thank you for shopping at kleankanteen.top. We are dedicated to delivering premium products and an exceptional customer experience. Should you need to return an item, our straightforward process is designed to make it easy and hassle-free.
Return Policy Overview
Most items can be returned within 30 days of delivery, provided they meet the following conditions:
The product must be unworn, in its original condition, and with all tags attached.
It must be returned in the original packaging, including any accessories or documentation.
The return must be initiated within 30 days from the date of delivery.
How to Start a Return
To return an item, please follow these steps:
Contact our Customer Support team via the Contact Us page with your order number and reason for return.
We will send you a return authorization and detailed instructions, including the return address.
Securely pack the item in its original packaging and include all included materials.
Ship the package to the provided address using a trackable shipping method.
Return Shipping Costs
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping cost and provide a prepaid return label.
For returns due to personal preference or change of mind, the customer is responsible for return shipping fees.
Refunds
Once we receive and inspect your return, we will notify you of its status. If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned:
Gift cards or promotional vouchers
Final sale or clearance items (marked at the time of purchase)
Opened or used personal care products
Custom-made or personalized items
Exchanges
We gladly offer exchanges for items with quality issues or for a different size or color. Please contact us via the Contact Us page to begin the exchange process.
Return Processing Timeline
After we receive your return, inspection and refund processing typically take 5–10 business days. If your refund hasn’t appeared after this period, please reach out to us through our Customer Support page for assistance.
Need Help?
If you have any questions about our return policy, the return process, or need further support, our friendly customer service team is here to help. Visit the Contact Us page to get in touch.
Thank you for choosing kleankanteen.top. We appreciate your trust and hope you enjoy your purchase. Should you need anything, we’re just a message away.